FAQ

• How do I check out with my HSA/FSA card?

  You must checkout as a guest (do not log into ShopPay). Select "Truemed" as your payment method. You will then be taken to a Truemed survey to confirm your eligibility. Once completed, you will be able to enter your HSA/FSA card details and checkout.

  It may take up to 24 hours to confirm eligibility (but often much faster). Your order will be placed on a hold during this time. Once confirmed, it will ship out immediately.

  If for any reason your eligibility is not confirmed, your order will be canceled and refunded (and you will receive an email notification).

• How does using my HSA/FSA account save me money?

  HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.

  An individual can contribute up to $4,150 pretax to their HSA per year, or $8,300 for a family (plus an additional $1,000 if you are at least 55 years old. Individuals can contribute up to $3,200 pretax to their FSA per year (with an additional $500 in employer contributions allowed).

• What is TrueMed and how does it work?

  If you have an LMN from a medical practitioner stating that a product or service is medically necessary, you qualify to pay for this item with pre-tax funds. This saves you your effective income tax rate, which is an average of 30% across all Americans.

  Truemed makes this process seamless by connecting you with practitioners who can recommend eligible interventions, and if qualified, enable the ability to either:

  1. Pay directly with your HSA/FSA card.
  2. Reimburse your eligible payment from your HSA/FSA account

  Truemedis for qualified customers. HSA/FSA tax savings vary. Learn more at truemed.com/disclosures

• What is a Letter of Medical Necessity, and how is this compliant?

  The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is.

  
  There are thousands of studies showing food and exercise is often the best medicine to prevent and reverse disease. Exercise qualifies as a qualified medical expense with an LMN. Food, supplements, and other wellness purchases qualify as medical expenses if they treat or prevent an illness, and a doctor substantiates the need. Your Truemed LMN satisfies all IRS requirements to make your wellness spend fully reimbursable.