All Your Questions Answered

Frequently

asked questions

How to use LED therapy?

It's effective, easy, and, best of all, safe. Follow these tips to get the most out of your Glotech™

How often should the mask be used?

Maintenance treatments and a good home skin care routine are necessary if you want your results to last. We recommend using the LED mask daily for optimal results and a maximum usage of 30 minutes a day. Treatment sessions can be divided accordingly with different lights.

Can I combine treatments?

You can do up to two 10-minute sessions in one day. We recommend combining Red (620nm) and Blue (415nm) light. You can combine treatments either back-to-back or at different times of the day. Red light works to relax and sooth so it is recommended at night, while blue light can be energizing so we recommend using that setting earlier in the day.

Should I avoid the sun after treatment?

Color light therapy does not increase your sensitivity to sunlight. However, if you are going into the sun, it is important to always apply sunscreen.

How soon can I expect to see results?

The skin can look different after just a few treatments; smoother and more hydrated with a natural radiant glow, and with each treatment you will see improvement. With consistent use, more dramatic results can be seen in as early as three weeks, or up to six weeks, depending on your skin condition and goals.

Acne scars and scars from other types of injuries can show improvement in as little as two weeks and should continue to fade over time with consistent use.

Are there any adverse effects?

LED devices are classified by the FDA as possessing “non-significant risk”. The LEDs emit no UV light, so there is no risk of sunburn or skin cancer. If you have light sensitivity or are taking medications that can cause light sensitivity, it is not recommended to use this mask. Please see questions below about precautions and contraindications.

Should anyone avoid using LED therapy?

We recommend speaking to your doctor first if you are pregnant, undergoing chemotherapy, have epilepsy or photoallergy or are taking any of the following medications; steroids injections, cortisone injections, medications causing light sensitivity (such as Tetracycline).

Glotech devices are intended for adults age 18 and over.

Shipping and returns

We ship fast and make returns easy. Questions? You can always reach us at hello@LEDesthetics.com.

What is your return policy?

All Glotech™ devices with the exception of the Lip Wand may be returned for a refund within 30 days of delivery. For hygienic reasons, the Glotech™ Lip Wand may not be returned once the inner seal is broken. Serums and hydrogels also may only be returned if the original seal is unbroken. Please see our Refunds & Returns page for more information

How much is shipping?

100% free fast shipping (3-5 days) on all orders from within the continental US. There is an additional charge for expedited shipping (2-3 days) as well as shipping to HI, AK and Canada.

How long does shipping take?

Orders typically arrive within 6-8 business days in the United States. With expidited shipping, orders arrive within 2-3 business days.

How do I make a return?

Simply contact us at hello@LEDesthetics.com with your order number to initiate a return. Returns must be initiated within 30 days following purchase. Absolutely no returns will be accepted thereafter. Returns must also be shipped within 7 days of receiving your return label. Failure to comply with our return policy may result in your refund being denied.

What is your refund policy?

The cost of shipping and processing ($15) will be deducted from your refund. Skin care purchased for the first time may be returned if the outer box or bottle seal is undamaged. Subscription items and shipping protection are non-refundable.

Do you offer a warranty?

All Glotech™ devices automatically qualify for a one-year warranty against manufacturing defects. This warranty extends only to the original retail purchaser with original proof of purchase. If your device should become defective within the warranty period, contact our customer support. This warranty does not cover Devices damaged by:

Accident, misuse, abuse, or alteration.
Use with unauthorized accessories or use other than as instructed.
Connecting to incorrect current and voltage.

LED Esthetics shall not be responsible for any incidental, special or consequential damages resulting from the use of this Device. All implied warranties, including but not limited to implied warranties of fitness and merchantability are limited in duration to one year from date of original purchase.

How do I cancel my subscription?

It's super easy! Click the profile icon at the top of any page and enter the email address associated with your order. Check your email for your one-time login code to access your account. From there, you can view any subscriptions, change the frequency or cancel with the click of a button.

Product information

Learn more about our devices and figure out which is best for you.

How often should I use my Glotech™ mask?

Anti-Acne: 4-5 times per week for 4-6 weeks

Anti-Aging: 5-7 times per week for 4-6 weeks

After following the treatment protocol, continue with maintenance treatments 2-4 times per week, as required based upon desired results.

What are the benefits of each wavelength?

Blue Light: Destroys acne-causing bacteria and regulates oil production to quickly treat and prevent future breakouts.

Red Light: Stimulates collagen production, improves blood circulation, reduces inflammation, and promotes overall skin rejuvenation. You will notice a visible improvement in fine lines, wrinkles, and skin tone.

Near Infrared (NIR) Light: NIR penetrates deeper into the dermis to stimulate muscle recovery and cell regeneration. It can aid in wound healing, reduce pain and inflammation, and improve muscle recovery. Combined with Red Light, it further amplifies the production of collagen.

Are Glotech™ devices FDA-cleared?

Yes, Glotech™ Mask Pro has undergone rigorous testing for FDA-clearance and our technology is backed by dozens of independent clinical studies.

Should I use serums during my treatment?

We recommend applying your specially formulated LED Esthetics serum or hydrogel immediately prior to your treatment. All of our skin care products have been designed with light-activated ingredients to accelerate your results and maximize the effects of LED light on your skin. You may also complete treatments with a freshly clean, dry and bare face. It is important to avoid other topical creams or serums which may create a barrier between your skin and the light, reducing the effectiveness of your treatments.

How to stack serums and amplify my results?

If you’re looking to both improve fine lines, reduce pigmentation and revitalize your radiance, we recommend alternating the Biocell Copper Peptide (for fine lines) and the Ageless Complex (for pigmentation and radiance) with red light treatments every other day. Apply the serum generously immediately before your treatment and allow to dry.

To further enhance your results and lock in deep hydration, apply the Hydrogel face mask on top of your serum (during your treatment) 2x per week.

Can I use my Glotech™ Mask with botox or fillers?

Yes, Glotech devices are safe to use with botox and fillers. They can help accelerate the healing of bruising and inflammation that occurs after injections. In fact, many customers reported that they felt their treatments lasted longer and results are much more enhanced when combined with red light therapy.

Can I use my Glotech™ Mask after microneedling?

Absolutely! The combination of red and near-infrared light the Glotech™ Pro can accelerate the healing process after a microneedling treatment. Even better, it can amplify the production of collagen resulting from a microneedling treatmen

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