International Shipping Policy

For a limited time enjoy Free Shipping on all international orders!

DELIVERY TIMES & FEES

Standard Shipping is FREE on all international orders! See below for delivery times.

  • 6-10 days: Australia, New Zealand, France, Germany, Italy, Spain, Netherlands, Belgium, Luxembourg, Sweden, Austria, Denmark, United Kingdom
  • 8-15 days: Canada, Ireland, Finland, Norway
  • 6-12 days: United Arab Emirates
  • 4-7 days: Japan, Singapore

Priority Shipping is offered in certain regions for an additional fee, as follows

  • United Kingdom (4-7 days) - £15.90
  • Canada (7-10 days) - $27.80 CAD
  • Australia (4-6 days) - $29.90 AUD

The delivery timeframes listed above are estimates, not guarantees, and do not include weekends or national holidays.

30-DAY RISK-FREE TRIAL

Your Glotech™ device automatically comes with a 30-day money back guarantee. If you aren't loving the results, you can return it within 30 days, no questions asked.

Simply email hello@ledesthetics.com with your order number to initiate your return. Once confirmed, you are responsible for return shipping to our US warehouse (address will be provided via email).

Serums and hydrogels may only be returned if the original seal is unbroken.

CUSTOMS & DUTIES

When ordering from LED Esthetics, you're responsible for ensuring the product can be lawfully imported to the destination country. Orders shipped internationally (outside of the U.S.) may be subject to customs, taxes, or duties charges of the destination country. LED Esthetics is not responsible for covering these charges and they must be fulfilled by the recipient, the importer of record. If the product is returned upon delivery to the destination country and refusal by the importer of record, LED Esthetics reserves the right to deduct any shipping and handling costs incurred by the transaction from the refund.

Depending on the shipping location, your order may be subject to import taxes and other fees charged by the local customs authority. We have no control over these charges, nor can we predict what they may be. Please contact your local customs office for more information. If customs clearance is required, it may cause delays in shipping beyond our original delivery estimates.

WARRANTY

All Glotech™ devices automatically qualify for a one-year warranty against manufacturing defects.  This warranty extends only to the original retail purchaser with original proof of purchase. If your device should become defective within the warranty period, contact our customer support. This warranty does not cover Devices damaged by: 

  • Accident, misuse, abuse, or alteration.
  • Use with unauthorized accessories or use other than as instructed.
  • Connecting to incorrect current and voltage.

LED Esthetics shall not be responsible for any incidental, special or consequential damages resulting from the use of this Device. All implied warranties, including but not limited to implied warranties of fitness and merchantability are limited in duration to one year from date of original purchase.

SHIPPING PROTECTION

We recommend opting in for Shipping Protection, which guarantees a replacement of your order if it is lost in transit, stolen, or damaged while in transit.  If you choose to opt out of Navidium Shipping Protection, there is nothing we can do to replace your order if it is lost in transit, stolen, or damaged while in transit. 

For those who purchase shipping protection, you are entitled to one immediate replacement for your order but not a refund.  Please note that Navidium Shipping Protection is non-refundable.

30 DAY MONEY BACK GUARANTEE
FDA CLEARED
DERMATOLOGIST APPROVED
30 DAY MONEY BACK GUARANTEE
FDA CLEARED
DERMATOLOGIST APPROVED
30 DAY MONEY BACK GUARANTEE
FDA CLEARED
DERMATOLOGIST APPROVED
30 DAY MONEY BACK GUARANTEE
FDA CLEARED
DERMATOLOGIST APPROVED
30 DAY MONEY BACK GUARANTEE
FDA CLEARED
DERMATOLOGIST APPROVED
30 DAY MONEY BACK GUARANTEE
FDA CLEARED
DERMATOLOGIST APPROVED
30 DAY MONEY BACK GUARANTEE
FDA CLEARED
DERMATOLOGIST APPROVED
30 DAY MONEY BACK GUARANTEE
FDA CLEARED
DERMATOLOGIST APPROVED
30 DAY MONEY BACK GUARANTEE
FDA CLEARED
DERMATOLOGIST APPROVED
30 DAY MONEY BACK GUARANTEE
FDA CLEARED
DERMATOLOGIST APPROVED