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SHIPPING TIMES & FEES
- Contiguous U.S. (3-5 Business Days): FREE
- Expedited Shipping (2-3 Business Days): $24.80
- AK & HI (6-10 Business Days): $14.90
30-DAY RISK-FREE TRIAL
All Glotech™ devices may be returned for a refund within 30 days of delivery. Simply send an email with your order number to firstname.lastname@example.org and we will send a prepaid return label. Return shipping cost of $12.50 and a $2.50 processing fee will be deducted from your refund.
For hygienic reasons, the Glotech™ Lip Wand may not be returned once the inner seal is broken. Serums and hydrogels also may only be returned if the original seal is unbroken.
All Glotech™ devices automatically qualify for a one-year warranty against manufacturing defects. This warranty extends only to the original retail purchaser with original proof of purchase. If your device should become defective within the warranty period, contact our customer support. This warranty does not cover Devices damaged by:
- Accident, misuse, abuse, or alteration.
- Use with unauthorized accessories or use other than as instructed.
- Connecting to incorrect current and voltage.
LED Esthetics shall not be responsible for any incidental, special or consequential damages resulting from the use of this Device. All implied warranties, including but not limited to implied warranties of fitness and merchantability are limited in duration to one year from date of original purchase.
We recommend opting in for Shipping Protection, which guarantees a replacement if your order if it is lost in transit, stolen, or damaged while in transit. If you choose to opt out of Navidium Shipping Protection, there is nothing we can do to replace your order if it is lost in transit, stolen, or damaged while in transit. For those who purchase shipping protection, you are entitled to one immediate replacement for your order but not a refund. Please note that Navidium Shipping Protection is non-refundable.